Shipping

All freight is delivered to the street level of the requested delivery address. A customer signature is required.

• Shipping costs are charged separately from the cost of the items and communicated to the customer at the time of confirmation of the order and will depend on the location and type of item purchased by the Customer.

• Time of delivery will be determined by our 3rd party courier partners, this will vary depending on the delivery location. The time of purchase verification and availability of the products may also determine a delivery time.

• Delivery time quoted in the purchase order is subject to change and does not bind Theshowroomng.com.

• If the time of delivery is of the essence to the Customer, he/she is advised to look at the product data to determine the average availability of the product and thereafter contact the Customer care line of Theshowroomng.com to ensure efficient delivery with our partner third party Logistics Company who undertakes delivery to the Customer’s address.

• If the customer makes an order for “personalized” products, the times of dispatch and delivery may vary in relation to the craftsman production process that will be put in place. In any case, where an unexpected result occurs that can slow down the fulfillment of an order, Theshowroomng.com will promptly inform the customer in order to come to the best delivery solution.

• Upon receipt of the delivered goods, the Customer must check the goods to ensure that they fit the description of the goods ordered by them. If any defect is found, the customer must promptly report by sending an e-mail to sales@cosmodesign.net or by calling the customer care line and following the instructions of the Customer care personnel.

• If the purchased goods cannot be delivered either because the wrong address was filled out by the Customer or for any other reason being the fault of the Customer, the delivery person will drop a card at the provided address to certify that an attempt has been made to deliver the goods. The goods would then be returned to theshowroomng.com for storage. The Customer is liable to pay for storage for the duration of time that the product remains in storage at theshowroomng.com.