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We invite Users to read carefully and consider the provisions of this general terms and conditions of sale because by use of the website and by placing and confirming an order, the User agrees to be bound by the provisions of this terms and Conditions. These terms have been made in full compliance with the provisions of the Consumer Protection Council Act and The Standard Organisation of Nigeria Act including the regulations made by the abovementioned regulatory bodies and it constitutes the entirety of the contractual relationship between theshowroomng.com and every User.
By visiting this website, the User agrees that he/she has attained the age of 18 years or is accessing the Site under the supervision of a parent or guardian.
We ask you to familiarize yourself with the policy before completing your order.
Our Return Policy
At TheShowroom, we want our customers always to have an enjoyable experience, from your first glimpse at our online store to when you enter the store, all the way until you finalize your purchase. If you’re not happy with your purchase, we will do our best to make things right, which is why we offer a comprehensive exchange or return program for the first 7 days after delivery.
We ask you to familiarize yourself with the policy before completing your order.
Undamaged / Non-Defective Product
• Any undamaged In-Stock Merchandise and backordered merchandise received by Purchaser purchased on TheShowroomng.com may be returned for store credit only, if TheShowroomng.com receives notice of such return within 4 days of Purchaser’s receipt of such merchandise.
• If merchandise is not returned within 7 days of TheShowroomng.com receipt of such notice, a fee of 25% of the purchase price for such merchandise will be deducted from Purchaser’s credit.
• Any product not received by TheShowroomng.com within 14 days will not be accepted for return.
• For items that were delivered correctly or were not defective upon Purchaser’s receipt (including items originally shipped or delivered for free), Purchaser is responsible for all shipping and delivery charges to return the merchandise to TheShowroomng.com office address.
• If TheShowroomng.com arranges the return, the shipper will bill TheShowroomng.com and that amount will be deducted from the amount credited to Purchaser. Items to be returned must be unused, unassembled and in their original packaging with all instructions and inserts. Once the product is received and our shipping department confirms it is in as-new condition, the purchase price of the item(s) will be refunded as a store credit less original shipping costs.
• There shall be no refunds/store credits for merchandise delivered in good condition to Purchaser, but returned damaged.
• Returns may be subject to a restocking fee of 25% if not returned in a timely manner.
• Within 2 business days of notifying TheShowroomng.com, the Purchaser will receive an email with the return shipping instructions for the item(s) and a Return Authorization (RA) number.
• Buyers are responsible for making a freight claim should damage be incurred during the returns process.
Defective Merchandise
Non-Shipping Related Defects
Customers who purchase goods on TheShowroomng.com that arrives with no shipping damage but that is found defective in manufacture or quality, must call the customer care line within 48hrs of receipt, and send photographic evidence to the store e-mail at sales@cosmodesign.net. Once we receive the email and confirm the defect, we will send an authorization number with instructions, which will be attached to the goods when returned. TheShowroom upon receipt of the defected goods and verification of the existence of the alleged defect, theshowroomng.com will send the customer free of charge the replacement product as soon as possible to the shipping address entered during purchase. In the case of product unavailability, TheShowroom shall offer a full refund through the same method used for the purchase.
Shipping and Freight Damage
Purchaser shall inspect all packages before signing the delivery ticket. If the Purchaser feels merchandise is defective upon receipt, he must:
1. Note on the freight company delivery receipt “Damaged” with a description of the piece
2. Notify the TheShowroomng.com within 24 hours of receipt
3. Keep all packing material for inspection
4. Take digital photographs of the damaged item and packing material
After the buyer takes these steps, TheShowroomng.com will file a freight claim with the shipper and arrange for repair or send a replacement subject to availability. Returns should be packaged carefully. Buyers are responsible for making a freight claim should damage be incurred during the returns process.
NON-REFUNDABLE / FINAL SALE ITEMS
All items purchased from our clearance section or Items marked as Final Sale or Floor Samples cannot be returned. Also, goods marked as “Non-Returnable” due to hygienic reasons e.g. pillows, mattresses, bedding items e.t.c, cannot be returned.
If your item(s) arrive with damage due to shipping, report the damage following these steps:
1. Note on the freight company delivery receipt “Damaged” with a description of the piece
2. Notify the TheShowroomng.com within 24 hours of receipt
3. Keep all packing material for inspection
4. Take digital photographs of the damaged item and packing material
**Policy Subject to Change without Notice and Applies only to orders completed online at TheShowroomng.com