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frequently asked questions
Theshowroomng.com is owned by www.cosmodesign.net. It is a reliable website that undertakes the business of selling furniture, accessories, and rendering interior decor services. It allows its customers to make online purchases in complete safety with a guaranteed payment system. Any additional information or technical explanation necessary may be obtained by contacting the customer service.
Transactions on the site are protected by advanced encryptions techniques such as Secure Socket Layer (SSL), a standard protocol that guarantees the secure exchange of data. For more information on transaction security, we invite you to view our privacy policy.
By registering for free on Theshowroomng.com, the customer can take advantage of discounts on products on offer, promotional campaigns, loyalty discounts, save the contents of the cart for subsequent purchase (once logged in, the saving is automatic). You can make purchases by simply typing in e-mail and password without having to rewrite your personal data every time you log in; you can subscribe to the newsletter and receive information about promotions and updates in progress.
The personal data entered will remain confidential and therefore for no reason will be transferred to third parties.
Registration is free and does not involve any purchase obligation. The subscription and declaration of consent can be revoked at any time by sending an email to info@cosmodesign.net or by clicking on the appropriate link at the bottom of each newsletter or by accessing the administration panel.
Theshowroomng.com in addition to being specialized in online sales has been distinguished in the field of furniture and home decor sales in Nigeria. Currently, we have two branches in Abuja, kindly visit store locations. We remind our customers that it is possible to collect the goods free of shipping costs at any of our locations by selecting this option at the point of check out.
Customers have access to a large catalog of articles divided into categories. Clicking on the product of interest, you will see the price of the article, the photo gallery, the description, and the technical information such as the sizes and colours available. Once the cart is composed, in a few clicks, you can access the payment page and shipping preferences.
Theshowroomng.com occasionally carries out promotional campaigns and assigns to its customers coupons and/or loyalty discounts. Customers are invited to quickly complete a purchase transaction within the stipulated time frame of the promotional campaign.
All products included in your shopping cart are not intended as booked/layby and therefore until the purchase is completed, these products can be purchased by other customers.
Customers can check the status of their order through the “log in” section where, once logged into your personal account, a list of all your orders will be displayed. For each order, it is possible to check the progress of the delivery by clicking on the item. You can also check the status through the “track my order” section.
The store offers the opportunity to pay conveniently with a credit card, debit card, and bank transfers. All prices indicated online are inclusive of VAT, but exclusive of shipping and delivery.
Theshowroomng.com gives particular attention and priority to the security of personal data of its Customers and undertakes to treat them in compliance with legislative provisions about the protection of data. For more information on the processing of personal data, we invite you to view our “General Conditions of Sale” and our “Privacy Policy”.
Order & Returns
At TheShowroom, we want our customers always to have an enjoyable experience, from your first glimpse at our online store to when you enter the store, all the way until you finalize your purchase. If you’re not happy with your purchase, we will do our best to make things right, which is why we offer a comprehensive exchange or return program for the first 7-14 days after delivery.
We ask you to familiarize yourself with the shipping and Returns policy before completing your order.
The right of withdrawal regulated by the General Conditions of Sale does not apply to:
a. Personalized goods e.g. paintings, wardrobe, cushions, bed frames etc. and all that require customization.
b. Sealed goods that cannot be returned for hygienic reasons related to health problems and have been opened after delivery e.g. mattresses, pillows etc.
c. All items purchased from our clearance section or Items marked as Final Sale or Floor sample.
For more info, view our General Conditions of Sale.
The store does not provide for the assembly of the purchased products, but only delivery to the street level through a third delivery company.
Theshowroomng.com may, at its discretion, undertake installation and assembly of the purchased products through its professionals at an extra cost determined by theshowroomng.com.
The store will not be responsible for any damage to the fixtures or any part of the house not including the delivered goods that may have arisen during the course of installation and fitting.
The store does not provide for the assembly of the purchased products, but only delivery to the street level through a third delivery company.
Theshowroomng.com may, at its discretion, undertake installation and assembly of the purchased products through its professionals at an extra cost determined by theshowroomng.com.
The store will not be responsible for any damage to the fixtures or any part of the house not including the delivered goods that may have arisen during the course of installation and fitting.
Customers who purchase goods on TheShowroomng.com that arrives with no shipping damage but that is found defective in manufacture or quality, must call the customer care line within 48hrs of receipt, and send photographic evidence to the store e-mail at sales@cosmodesign.net. Once we receive the email and confirm the defect, we will send an authorization number with instructions, which will be attached to the goods when returned. TheShowroom upon receipt of the defected goods and verification of the existence of the alleged defect, theshowroomng.com will send the customer free of charge the replacement product as soon as possible to the shipping address entered during purchase. In the case of product unavailability, TheShowroom shall offer a full refund through the same method used for the purchase.
If a purchase order contains an item, which is not available, Theshowroomng.com will promptly refund the amount of the item paid by the customer including shipping cost, in any case within the period of 5 days from the day after the order is received. The refund will be credited through the same method used for the purchase or by bank transfer.
Theshowroomng.com and/or partner producers give in relation to each individual product, the legal guarantee of conformity with the conditions and terms set forth in the Consumer Protection Council Act and the Standard Organisation of Nigeria Act. The rights deriving from the legal guarantee of conformity may be exercised, on the condition that the product has been used correctly, in compliance with its purpose and with the instruction for use enclosed with the product purchased by the customer. For more information on the legal guarantee of conformity, we invite you to view our General Conditions of Sale.
The store offers the opportunity to pay conveniently with a credit card, debit card, and bank transfers. All prices indicated online are inclusive of VAT, but exclusive of shipping and delivery.
The store does not proceed with delivery until payment has been fully and definitively received and verified. Time of delivery will be determined by our 3rd party courier partners, this will vary depending on the delivery location. Time of purchase verification and availability of the products may also determine delivery time. Delivery time quoted in the purchase order is subject to change and does not bind Theshowroomng.com.
Shipping cost will be charged separately and communicated to the customer at the time of confirmation of the order. The cost will depend on a value to be determined by your location and the composition of your cart through a conversion factor that translates a volume into taxable weight.
The order placed by the customer will be processed by the store’s logistics service, our 3rd party courier partners specialized in the management of fragile products. The ordered products will be delivered with packaging on the street level. Assembly and delivery to the floor are not included.
The store does not provide for the assembly of the purchased products, but only delivery to the street level through a third delivery company.
Theshowroomng.com may, at its discretion, undertake installation and assembly of the purchased products through its professionals at an extra cost determined by theshowroomng.com.
The store will not be responsible for any damage to the fixtures or any part of the house not including the delivered goods that may have arisen during the course of installation and fitting.
The store does not provide for the assembly of the purchased products, but only delivery to the street level through a third delivery company.
Theshowroomng.com may, at its discretion, undertake installation and assembly of the purchased products through its professionals at an extra cost determined by theshowroomng.com.
The store will not be responsible for any damage to the fixtures or any part of the house not including the delivered goods that may have arisen during the course of installation and fitting.