Shipping and Returns

SHIPPING/DELIVERY INFORMATION
All freight is delivered to the street level of the requested delivery address. A customer signature is required.
• Shipping costs are charged separately from the cost of the items and communicated to the customer at the time of confirmation of the order and will depend on the location and type of item purchased by the Customer.
• Time of delivery will be determined by our 3rd party courier partners, this will vary depending on the delivery location. The time of purchase verification and availability of the products may also determine a delivery time.
• Delivery time quoted in the purchase order is subject to change and does not bind Theshowroomng.com.
• If the time of delivery is of the essence to the Customer, he/she is advised to look at the product data to determine the average availability of the product and thereafter contact the Customer care line of Theshowroomng.com to ensure efficient delivery with our partner third party Logistics Company who undertakes delivery to the Customer’s address.
• If the customer makes an order for “personalized” products, the times of dispatch and delivery may vary in relation to the craftsman production process that will be put in place. In any case, where an unexpected result occurs that can slow down the fulfillment of an order, Theshowroomng.com will promptly inform the customer in order to come to the best delivery solution.
• Upon receipt of the delivered goods, the Customer must check the goods to ensure that they fit the description of the goods ordered by them. If any defect is found, the customer must promptly report by sending an e-mail to sales@cosmodesign.net or by calling the customer care line and following the instructions of the Customer care personnel.
• If the purchased goods cannot be delivered either because the wrong address was filled out by the Customer or for any other reason being the fault of the Customer, the delivery person will drop a card at the provided address to certify that an attempt has been made to deliver the goods. The goods would then be returned to theshowroomng.com for storage. The Customer is liable to pay for storage for the duration of time that the product remains in storage at theshowroomng.com.

OUR RETURNS POLICY

At TheShowroom, we want our customers always to have an enjoyable experience, from your first glimpse at our online store to when you enter the store, all the way until you finalize your purchase. If you’re not happy with your purchase, we will do our best to make things right, which is why we offer a comprehensive exchange or return program for the first 7 days after delivery.
We ask you to familiarize yourself with the policy before completing your order.

UNDAMAGED / NON-DEFECTIVE PRODUCT

• Any undamaged In-Stock Merchandise and backordered merchandise received by Purchaser purchased on TheShowroomng.com may be returned for store credit only, if TheShowroomng.com receives notice of such return within 4 days of Purchaser’s receipt of such merchandise.
• If merchandise is not returned within 7 days of TheShowroomng.com receipt of such notice, a fee of 25% of the purchase price for such merchandise will be deducted from Purchaser’s credit.
• Any product not received by TheShowroomng.com within 14 days will not be accepted for return.
• For items that were delivered correctly or were not defective upon Purchaser’s receipt (including items originally shipped or delivered for free), Purchaser is responsible for all shipping and delivery charges to return the merchandise to TheShowroomng.com office address.
• If TheShowroomng.com arranges the return, the shipper will bill TheShowroomng.com and that amount will be deducted from the amount credited to Purchaser. Items to be returned must be unused, unassembled and in their original packaging with all instructions and inserts. Once the product is received and our shipping department confirms it is in as-new condition, the purchase price of the item(s) will be refunded as a store credit less original shipping costs.
• There shall be no refunds/store credits for merchandise delivered in good condition to Purchaser, but returned damaged.
• Returns may be subject to a restocking fee of 25% if not returned in a timely manner.
• Within 2 business days of notifying TheShowroomng.com, the Purchaser will receive an email with the return shipping instructions for the item(s) and a Return Authorization (RA) number.
• Buyers are responsible for making a freight claim should damage be incurred during the returns process.

DEFECTIVE MERCHANDISE

Non-Shipping Related Defects
Customers who purchase goods on TheShowroomng.com that arrives with no shipping damage but that is found defective in manufacture or quality, must call the customer care line within 48hrs of receipt, and send photographic evidence to the store e-mail at sales@cosmodesign.net. Once we receive the email and confirm the defect, we will send an authorization number with instructions, which will be attached to the goods when returned. TheShowroom upon receipt of the defected goods and verification of the existence of the alleged defect, theshowroomng.com will send the customer free of charge the replacement product as soon as possible to the shipping address entered during purchase. In the case of product unavailability, TheShowroom shall offer a full refund through the same method used for the purchase.

Shipping and Freight Damage

Purchaser shall inspect all packages before signing the delivery ticket. If Purchaser feels merchandise is defective upon receipt, he must:
1. Note on the freight company delivery receipt “Damaged” with a description of the piece
2. Notify the TheShowroomng.com within 24 hours of receipt
3. Keep all packing material for inspection
4. Take digital photographs of the damaged item and packing material
After the buyer takes these steps, TheShowroomng.com will file a freight claim with the shipper and arrange for repair or send a replacement subject to availability. Returns should be packaged carefully. Buyers are responsible for making a freight claim should damage be incurred during the returns process.

NON-REFUNDABLE / FINAL SALE ITEMS

All items purchased from our clearance section or Items marked as Final Sale or Floor Samples cannot be returned. Also, goods marked as “Non-Returnable” due to hygienic reasons e.g. pillows, mattresses, bedding items e.t.c, cannot be returned.
If your item(s) arrive with damage due to shipping, report the damage following these steps:
1. Note on the freight company delivery receipt “Damaged” with a description of the piece
2. Notify the TheShowroomng.com within 24 hours of receipt
3. Keep all packing material for inspection
4. Take digital photographs of the damaged item and packing material

**Policy Subject to Change without Notice and Applies only to orders completed online at TheShowroomng.com